Can I Book An Appointment?


New York Barbers is a walk-in only barbershop, so we don't take appointments. Just walk in at a time that suits you during our opeing hours, and we will check you into the queue. We will let you know approximately how long your will be waiting and you can grab a coffee or hotdog while you wait too. If you're lucky and come at a good time, there way be little to no wait! You can also check in online before you arrive to beat the queue: 1. Download the 'mybarberapp' and type in 'New York Barbers'. Select our store, register your account and it will bring you the dashboard. 2. From there you can check in for the next available or a preferred barber. Select the service/s you would like and the app will then give you the estimated time it will be your turn. Please endevour to arrive before this time as sometimes we finsh quicker than what the system has estimated. 3. Ensure you tap 'Done' at the end to confirm the check-in (or else it will not process on our end!) PLEASE NOTE: -This is NOT a booking system, The time the app gives you is the approximate time you will be served. You may be served before or after that time. (Usually Before as we endevour to be with you as quick as we possibly can) -If you dont arrive and your turn comes up, your name will stay on the system for 1 hour after it is your turn and we will give you a call to follow up. After 1 hour, the system will automatically remove you from the line. -Sometimes the app may crash or the server will be down. Try deleting and re-dowloading the app and try again. If this doesnt work, it is a temporary issue with the app that is out of our control. Come into the store and we will have to check you in through our computer. If you have any questions please dont hesitate to contact us on Facebook, email (info@newyorkbarbers.com.au) or call us on 9707 2215.




What are your opening hours?


New York Barbers is open 6 days a week. Monday-Wednesday: 8AM - 5:30PM Thursday-Friday: 8AM - 6:30PM Saturday: 7AM - 3:30PM Sunday: Closed Please Note: We do recommend that, if possible, try not to leave it too late before our closing time to avoid dissapointment. This is becuase there are occasions where we may have to close earlier than our closing time if we reach capacity. What this means is we already have a built up wait time/amount of clients waiting that will take us past closing time, so we are unable to take in any more clients for the day. We try our best to minimize the frequency of this, as we want to look after as many of our customers as possible. We appreciate your understanding of this. We always try and put a post on Facebook to let customers know if we have reached capacity for the day. Make sure you are following us on Facebook to stay up to date! If you are going to be arriving within an hour of our close time, a great idea is to give us a quick ring on 9707 2215 and ask us if we are still taking customers for the day. This way we can save you a trip down if we are full or not going to be able to guarantee you a spot by the time you get here.




Can I request a specific barber to cut my hair?


Yes, you certainly can! You can request a particular barber when checking in for a haircut, just let us know! You can also check in online for a specific barber via the 'Check in for your Preferred Barber' section on the app. (See Above) If there are multiple poeple waiting for a specific barber, this will increase the wait time by quite a bit, as you have to wait on one barber to finish the haircuts in front of you rather than if you were waiting on the whole team, your turn would come up a lot quicker as there are multiple barbers taking care of the customers before you. If it is too long of a wait for your preferred barber, don't hesitate in going in with another member of the team. We are a strong team here at New York Barbers and share a simlar skillset and expereince to one another. The team has learnt off eachother and you will even find your preferred barber was actually trained by the other team members. Feel free to ask if your usual barber can explain what they usally do on your hair to the barber cutting your hair and they will know what to do straightaway!




Do you have an online check in system?


Yes! You can check in online before you arrive to beat the queue: 1. Download the 'mybarberapp' and type in 'New York Barbers'. Select our store, register your account and it will bring you the dashboard. 2. From there you can see what the current (approximate) wait time is and check in for the next available or a preferred barber. Select the service/s you would like and the app will then give you the estimated time it will be your turn. Please endevour to arrive before this time as sometimes we finish quicker than what the system has estimated. 3. Ensure you tap 'Done' at the end to confirm the check-in (or else it will not process on our end!) PLEASE NOTE: -This is NOT a booking system, The time the app gives you is the approximate time you will be served. You may be served before or after that time. (Usually Before as we endevour to be with you as quick as we possibly can) -Once it is your turn and we have called your name out, if you are not present in the shop, our system will automatically remove your place in the line after 1 hour. -Sometimes the app may crash or the server will be down. Try deleting and re-dowloading the app and try again. If this doesnt work, it is a temporary issue with the app that is out of our control. Come into the store and we will have to check you in through our computer. If you have any questions please dont hesitate to contact us on Facebook, email (info@newyorkbarbers.com.au) or call us on 9707 2215.




What Is The Best Time to Come?


As a walk-in only barbershop, is hard to predict when it will be quiet and when it will be busy. It can go from a 5 minute wait to a 1 hour wait within minutes sometimes! We often find peak times can be first thing in the morning, lunchtime and near the end of the day (after work and school). Feel free to give us a call on 9707 2215 or message us on Facebook to see how the day is going and how busy it is currently.




How Much Do Your Services Cost?


You can view our pricing here.




Do You Cut Kids Hair?


Yes, we certainly do! We have lots of regular young clients here at New York Barbers.




Can I Put My Name Down Over The Phone?


You are unable to put your name down over the phone. You will have to come in-store or check in via our app, which is explained in the tab below.





FREQUENTLY ASKED QUESTIONS

Have another question? Just click the button below to get in contact with us. 

USEFUL LINKS

30 Adams Lane, Berwick VIC 3806

(03) 9707 2215

info@newyorkbarbers.com.au

TRADING HOURS

Mon-Fri: 8AM - 6:30PM

Sat: 7AM - 3PM

Closed on Public Holidays.

Walk Ins Only. Please Note we may have to close earlier than the advertised time if we reach full capacity. 

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© New York Barbers 2020